Frequently Asked Questions

Although we try our best to use quality Nickel and lead-free findings and metals, we cannot guarantee that every individual will not have a sensitivity. We offer a wide range of products from stainless steel to gold filled and sterling silver products. Feel fee to message us with any preferences as we can do custom orders.

We are always willing to accommodate our customers therefore we are up for any challenge! Please contact us for any custom jewelry or suncatcher requests!

All our items are Handcrafted here in Ladner British Columbia.

We handcraft each item therefore each item is unique and slightly different from the next. If there was something that you viewed on the site and would like a similar product as it has sold, please let us know and we will do our best to accommodate your request.

Yes, we can discuss a wholesale plan if you are a retailer and are interested in carrying products created by Britton & Mae Collections.

Shipping

Messaged us prior to placing your order through chat or email us at info@brittonmae.com.

Please choose the Pick-Up option when you are at our Checkout screen and we can discuss the options.

If you are not at home on the day of delivery, Canada Post will leave you a delivery notice card and will forward your package to the nearest post office. You may then pick it up at your convenience.

Canada Post has over 6600 post offices and postal outlets locations throughout Canada for your convenience.

Usually, all orders are delivered within 2 to 10 business days.

Please be aware that we are not able to track our $2 economy budget packages that usually contain only earrings and may take 3 to 10+ days to arrive.

We use Canada Post to send out all our orders.  We may open up to other shipping carriers in the future.

At the moment we are only available in Canada.  Eventually we will open up Britton & Mae Collections very soon. 

If you are from the United States or other Countries, contact us and we’ll see what we can do to serve your area.

You can track your package by using your tracking number on the Canada Post website www.canadapost.ca

Once processed and shipped, it cannot be changed or canceled.  It is best to contact us immediately at info@brittonmae.com to let us know your concern.